Frequently asked questions
Orders & Production
How long will it take to receive my bag?
Every Solène piece is handcrafted to order by me. Once payment is received, please allow 3–7 working days. If there are any delays we will reach out to you, however we strive to get you your bag as soon as possible.
Can I change or cancel my order?
Because I begin the process of preparing materials and hand-crocheting your piece shortly after payment is confirmed, I can only accept changes or cancellations within 24 hours of purchase.
Materials & Craft
What is T-shirt yarn, and why do you use it?
T-shirt yarn is a sustainable material made from recycled textile remnants. I use it because it offers a unique, architectural structure that traditional wool cannot achieve. It’s durable, heavy-duty, and holds its shape over time.
Are the bags heavy?
Because of the dense, high-quality nature of t-shirt yarn, our bags have a signature "weight" to them that feels premium and substantial. They are designed to carry your daily essentials—including laptops—without stretching or losing their form.
Materials & Craft
What is T-shirt yarn, and why do you use it?
T-shirt yarn is a sustainable material made from recycled textile remnants. I use it because it offers a unique, architectural structure that traditional wool cannot achieve. It’s durable, heavy-duty, and holds its shape over time.
Are the bags heavy?
Because of the dense, high-quality nature of t-shirt yarn, our bags have a signature "weight" to them that feels premium and substantial. They are designed to carry your daily essentials—including laptops—without stretching or losing their form.