Frequently asked questions
Orders & Production
How long will it take to receive my bag?
Every Solène piece is handcrafted to order by me. Once payment is received, please allow 3–7 working days. If there are any delays we will reach out to you, however we strive to get you your bag as soon as possible.
Can I change or cancel my order?
Because I begin the process of preparing materials and hand-crocheting your piece shortly after payment is confirmed, I can only accept changes or cancellations within 24 hours of purchase.
Materials & Craft
What is T-shirt yarn, and why do you use it?
T-shirt yarn is a sustainable material made from recycled textile remnants. I use it because it offers a unique, architectural structure that traditional wool cannot achieve. It’s durable, heavy-duty, and holds its shape over time.
Are the bags heavy?
Because of the dense, high-quality nature of t-shirt yarn, our bags have a signature "weight" to them that feels premium and substantial. They are designed to carry your daily essentials—including laptops—without stretching or losing their form.
Shipping & Delivery
Do you ship internationally?
At this time, Solène only ships within South Africa. However, we hope to expand across borders in the future! If you are an international customer, please sign up for our email newsletter at the bottom of the page to keep your eyes peeled for updates and announcements on global shipping.
How can I track my order?
As soon as your handcrafted bag is finished and shipped, you will receive a confirmation email containing your tracking link so you can follow its journey directly to your door.
Care & Returns
How do I clean and care for my Solène bag?
Because of the unique nature of recycled T-shirt yarn, we recommend spot-cleaning with a damp cloth and mild soap for minor stains. For a deeper clean, gently hand wash in cold water and lay flat to dry in the shade. Do not tumble dry or hang-dry, as this can stretch the stitches.
What is your return policy?
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your piece must be unworn or unused, with tags, and in its original packaging. Please note that custom products (such as special personalised orders) and sale items cannot be returned. To initiate a return or view full details, you can contact us at info@solene.co.za or read our full Refund Policy here.